After-hours inquiries
A customer seeking help should not have to leave an unexplained number for the next morning.
Backed byAI Receptionist & Intake for Water-Damage Restoration Restoration requests,
AI Receptionist & Intake for Water-Damage Restoration Restoration requests,
organized.
Keep restoration inquiries, damage photos, contacts, and handoffs together. Zweelie supports intake and follow-up while your team handles the response.
Customer work for water-damage restoration
Zweelie helps restoration teams capture requests and preserve the details needed for a human response. The caller, property owner, and person granting access may be different people. Organize their information, photos, and conversations so the next person handling the request does not have to reconstruct the situation.
Built around the work of: restoration-company owners, intake coordinators, restoration project coordinators.
When a request gets lost, the work can follow.
The customer communication problems that water-damage restoration need to solve.
What's at stake
Fragmented damage information
Photos and updates sent to different phones leave the responding team without a shared picture.
Unclear responsibility
The request can stall between intake, the owner, and the person arranging the site response.
From the first inquiry to an owned next step
Example workflow for water-damage restoration; your staff confirm scope, timing, and any professional decisions.
Take the initial request
Capture the location, caller's description, contact details, and who can authorize site access.
Route to human judgment
Use configured call-routing rules and assign the opportunity. Link uploaded photos and notes for the person reviewing the request.
Keep updates attached
Maintain customer communication and follow-up ownership as the team agrees the scope, timing, and payment arrangements.
Capabilities
One customer history, from inquiry to follow-up
Give your team calls, forms, opportunities, files, notes, and payments that share customer context. Features and usage allowances depend on your plan.
Calls and SMS
Configure your receptionist and call routing. Keep customer texts, call summaries, and request details available for your team's response.
We found water in the basement. Who can review the property photos?
Thanks, Caleb. Olivia will follow up with you.
Basement water cleanup inquiryAssigned to Olivia Grant
Thanks, that works for me.
Olivia has your request.
CM
Caleb Martin
1 call
Caleb shared basement photos and a property contact. Ask the restoration coordinator to review access.
Opportunities
Review potential work from calls, texts, and forms. Assign a responsible person and follow-up reminder so the next customer conversation has an owner.
Basement water cleanup inquiry
Caleb Martin
Files
Link customer-provided photos and documents to contacts and opportunities. Give the person handling the request the materials needed for review.
CM
Caleb Martin3 files
Drop files hereFiles for basement water cleanup inquiry
property-photos.jpgCaleb Martin · Basement water cleanup inquiry
Photointake-summary.pdfCaleb Martin · Basement water cleanup inquiry
Documentaccess-instructions.pdfCaleb Martin · Basement water cleanup inquiry
DocumentForms
Build an intake form around affected property, caller and access contact, description of visible damage. Accept relevant files and connect submissions to customer opportunities.
Cedar Bay RestorationProperty restoration inquiry
Tell our team what you have in mind.
Form submitted
Basement water cleanup inquiry
Payments
Your team can send an agreed payment link and view payment activity alongside the customer history. Stripe and Square connections are available; provider capabilities vary.
Cedar Bay Restoration$2,400Basement water cleanup inquiry
- Customer
- Caleb Martin
- Status
- Draft link
Notes
Keep your team's observations and agreed next steps attached to the customer or opportunity, rather than in separate personal notes.
OG
Basement water cleanup inquiry
Caleb shared basement photos and a property contact. Ask the restoration coordinator to review access.
Caleb MartinBasement water cleanup inquiryIn progressJE
Ceiling leak assessment
DraftAmara requested a ceiling assessment. The property manager can meet the team on site.
Amara LewisCeiling leak assessmentOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep your specialist tools. Connect the customer conversation.
Keep emergency dispatch, remediation decisions, insurer documentation, estimating, and project control in specialist systems. Zweelie does not give safety advice, assess insurance coverage, or guarantee response times.
Zweelie brings customer communication, intake, and follow-up ownership together on web, iOS, and Android. Review your team's requirements and available plan features before moving a workflow. Read our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- High-volume calls and texts, subject to fair use
- Unlimited contacts
- Unlimited opportunities
- Multiple locations
- All products, including conversations, forms, and reports
Questions from water-damage restoration
Can Zweelie replace an emergency restoration dispatcher?
No. It supports request capture, context, and configured call routing. Your trained staff must assess the situation and organize the response. Set clear human escalation procedures before using an AI receptionist for urgent restoration inquiries.
What should water-damage restoration keep in their existing systems?
Keep emergency dispatch, remediation decisions, insurer documentation, estimating, and project control in specialist systems. Zweelie does not give safety advice, assess insurance coverage, or guarantee response times.
Can our owner and office team work from the same customer history?
Yes. Zweelie connects calls, texts, contacts, files, notes, and opportunities so the people handling a request can review its history. Assign opportunities and follow-up reminders to your team. Team access and product availability depend on your plan and permissions. This page is written for restoration-company owners, intake coordinators, restoration project coordinators.