The host is already with a guest
Answering the phone interrupts the people at the door, while letting it ring leaves a new inquiry without a response.
Backed byAI Receptionist & Customer Inquiries for Restaurants Serve guests.
AI Receptionist & Customer Inquiries for Restaurants Serve guests.
Capture inquiries.
Keep restaurant calls, group-dining inquiries, catering requests, and staff callbacks organized while your team serves guests. Connect the conversation with Zweelie.
Customer work for restaurants & cafés
Zweelie helps restaurants and cafés manage the customer conversations that arrive during service. While the host is seating guests, another caller may need opening information or want to discuss a group dinner or catering event. Keep the request and responsible staff member together so it survives the shift change and reaches someone who can confirm what is possible.
Built around the work of: independent restaurant owners, restaurant and café managers, private-dining and catering coordinators.
When a request gets lost, the work can follow.
The customer communication problems that restaurants & cafés need to solve.
What's at stake
Group inquiries get buried
A larger booking or catering conversation lands among routine calls with no person assigned to follow up.
Shift changes lose the details
The next manager cannot see what the customer requested or what the previous shift agreed to check.
From the first inquiry to an owned next step
Example workflow for restaurants & cafés; your staff confirm scope, timing, and any professional decisions.
Capture the guest's request
Use approved opening and location information for routine inquiries. Collect the contact, requested date, and group-dining or catering brief for staff review.
Hand the conversation to the right person
Assign an opportunity to the manager or events coordinator and keep customer messages and event briefs with the contact.
Confirm the arrangement with staff
Your team checks capacity, menu options, and terms in its existing systems, then records the confirmed next step. Send a payment link only for an arrangement the restaurant has approved.
Capabilities
One customer history, from inquiry to follow-up
Give your team calls, forms, opportunities, files, notes, and payments that share customer context. Features and usage allowances depend on your plan.
Calls and SMS
Configure your receptionist and call routing. Keep customer texts, call summaries, and request details available for your team's response.
We're planning a birthday dinner for twelve. Could someone discuss the group options?
Thanks, Gianna. Olivia will follow up with you.
Birthday dinner for twelveAssigned to Olivia Grant
Thanks, that works for me.
Olivia has your request.
GR
Gianna Rossi
1 call
Gianna asked about dinner for twelve on Saturday. The host will review group options and availability.
Opportunities
Review potential work from calls, texts, and forms. Assign a responsible person and follow-up reminder so the next customer conversation has an owner.
Birthday dinner for twelve
Gianna Rossi
Files
Link customer-provided photos and documents to contacts and opportunities. Give the person handling the request the materials needed for review.
GR
Gianna Rossi3 files
Drop files hereFiles for birthday dinner for twelve
event-brief.pdfGianna Rossi · Birthday dinner for twelve
Documentgroup-dining-request.pdfGianna Rossi · Birthday dinner for twelve
Documentorganizer-notes.pdfGianna Rossi · Birthday dinner for twelve
DocumentForms
Build an intake form around guest or organizer contact, restaurant location, group dining or catering request. Accept relevant files and connect submissions to customer opportunities.
Copper Fig KitchenGroup dining inquiry
Tell our team what you have in mind.
Form submitted
Birthday dinner for twelve
Payments
Your team can send an agreed payment link and view payment activity alongside the customer history. Stripe and Square connections are available; provider capabilities vary.
Copper Fig Kitchen$720Birthday dinner for twelve
- Customer
- Gianna Rossi
- Status
- Draft link
Notes
Keep your team's observations and agreed next steps attached to the customer or opportunity, rather than in separate personal notes.
OG
Birthday dinner for twelve
Gianna asked about dinner for twelve on Saturday. The host will review group options and availability.
Gianna RossiBirthday dinner for twelveIn progressJE
Team lunch menu inquiry
DraftMalcolm requested a team lunch menu. Confirm the group size and preferred date with the organizer.
Malcolm GreenTeam lunch menu inquiryOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep your specialist tools. Connect the customer conversation.
Keep table management, live waitlists, food ordering, kitchen tickets, inventory, and point-of-sale operations in your restaurant systems. Staff must verify dietary and allergen questions with the appropriate team; Zweelie does not guarantee food suitability, table availability, or an order being accepted.
Zweelie brings customer communication, intake, and follow-up ownership together on web, iOS, and Android. Review your team's requirements and available plan features before moving a workflow. Read our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- High-volume calls and texts, subject to fair use
- Unlimited contacts
- Unlimited opportunities
- Multiple locations
- All products, including conversations, forms, and reports
Questions from restaurants & cafés
Does Zweelie automatically confirm restaurant reservations or take food orders?
Coming soon: automatic restaurant reservations and food-ordering integrations. Today, Zweelie collects guest requests, preferred times, party sizes, and catering inquiries so your team can confirm the details. Reservations and orders still require confirmation through your restaurant workflow until these features are available. Need this sooner? Contact us to discuss your requirements and timing.
What should restaurants & cafés keep in their existing systems?
Keep table management, live waitlists, food ordering, kitchen tickets, inventory, and point-of-sale operations in your restaurant systems. Staff must verify dietary and allergen questions with the appropriate team; Zweelie does not guarantee food suitability, table availability, or an order being accepted.
Can our owner and office team work from the same customer history?
Yes. Zweelie connects calls, texts, contacts, files, notes, and opportunities so the people handling a request can review its history. Assign opportunities and follow-up reminders to your team. Team access and product availability depend on your plan and permissions. This page is written for independent restaurant owners, restaurant and café managers, private-dining and catering coordinators.