Interruptions during work
Answering every call can pull a technician away from the customer already being served.
Backed byAI Receptionist & Customer Intake for Locksmiths Locksmith calls,
AI Receptionist & Customer Intake for Locksmiths Locksmith calls,
answered.
Capture locksmith inquiries while you are on a job. Zweelie organizes caller details, service requests, communication history, and payment follow-up.
Customer work for locksmiths
Zweelie helps locksmith businesses handle incoming inquiries while their technicians work. Residential lockouts, rekeying questions, and commercial requests need different follow-up. Keep the request and contact information organized so staff can decide what verification and service steps are appropriate.
Built around the work of: mobile locksmith owners, locksmith office managers, commercial locksmith coordinators.
When a request gets lost, the work can follow.
The customer communication problems that locksmiths need to solve.
What's at stake
Poorly qualified requests
A callback takes longer when the property type and requested service were not recorded.
Commercial follow-up forgotten
A larger rekeying inquiry can be buried beneath same-day requests.
From the first inquiry to an owned next step
Example workflow for locksmiths; your staff confirm scope, timing, and any professional decisions.
Record the service request
Gather the contact, location, property type, and reason for the call without approving access.
Assign staff review
Create a clear opportunity for the person who will verify requirements and discuss the work.
Keep the customer history
Record agreed next steps and payment activity alongside messages and notes so later requests have context.
Capabilities
One customer history, from inquiry to follow-up
Give your team calls, forms, opportunities, files, notes, and payments that share customer context. Features and usage allowances depend on your plan.
Calls and SMS
Configure your receptionist and call routing. Keep customer texts, call summaries, and request details available for your team's response.
We just moved in. Can you quote rekeying the front and side doors?
Thanks, Grace. Robin will follow up with you.
Front door rekey quoteAssigned to Robin Hayes
Thanks, that works for me.
Robin has your request.
GP
Grace Patel
1 call
Grace requested a two-door rekey quote. Staff will confirm authorization and service requirements.
Opportunities
Review potential work from calls, texts, and forms. Assign a responsible person and follow-up reminder so the next customer conversation has an owner.
Front door rekey quote
Grace Patel
Files
Link customer-provided photos and documents to contacts and opportunities. Give the person handling the request the materials needed for review.
GP
Grace Patel3 files
Drop files hereFiles for front door rekey quote
service-request.pdfGrace Patel · Front door rekey quote
Documentcustomer-notes.pdfGrace Patel · Front door rekey quote
Documentapproved-scope.pdfGrace Patel · Front door rekey quote
DocumentForms
Build an intake form around service location, requested service, property type. Accept relevant files and connect submissions to customer opportunities.
Maple Key LocksmithsRequest locksmith service
Tell our team what you have in mind.
Form submitted
Front door rekey quote
Payments
Your team can send an agreed payment link and view payment activity alongside the customer history. Stripe and Square connections are available; provider capabilities vary.
Maple Key Locksmiths$165Front door rekey quote
- Customer
- Grace Patel
- Status
- Draft link
Notes
Keep your team's observations and agreed next steps attached to the customer or opportunity, rather than in separate personal notes.
RH
Front door rekey quote
Grace requested a two-door rekey quote. Staff will confirm authorization and service requirements.
Grace PatelFront door rekey quoteIn progressCM
Office lock replacement
DraftLeo wants the office lock replaced. Confirm the authorized site contact before arranging service.
Leo AndersonOffice lock replacementOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep your specialist tools. Connect the customer conversation.
Keep security verification, key records, access credentials, dispatch, and technical work in your existing processes. Do not put access codes or unnecessary identity documents into routine intake.
Zweelie brings customer communication, intake, and follow-up ownership together on web, iOS, and Android. Review your team's requirements and available plan features before moving a workflow. Read our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- High-volume calls and texts, subject to fair use
- Unlimited contacts
- Unlimited opportunities
- Multiple locations
- All products, including conversations, forms, and reports
Questions from locksmiths
Can Zweelie verify that a caller is authorized to enter a property?
No. Your staff must carry out the required identity and authorization checks. Use the receptionist for initial request capture and permitted routing, not for deciding whether to unlock a property or provide access.
What should locksmiths keep in their existing systems?
Keep security verification, key records, access credentials, dispatch, and technical work in your existing processes. Do not put access codes or unnecessary identity documents into routine intake.
Can our owner and office team work from the same customer history?
Yes. Zweelie connects calls, texts, contacts, files, notes, and opportunities so the people handling a request can review its history. Assign opportunities and follow-up reminders to your team. Team access and product availability depend on your plan and permissions. This page is written for mobile locksmith owners, locksmith office managers, commercial locksmith coordinators.