Reception handles two queues
Staff helping people at the desk are also expected to answer incoming administrative calls.
Backed byAdministrative Call Intake for Physiotherapy Practices Physio inquiries,
Administrative Call Intake for Physiotherapy Practices Physio inquiries,
clearly organized.
Coordinate physiotherapy front-desk inquiries, location questions, and staff callbacks. Zweelie supports administrative workflows subject to privacy review.
Front-desk support for physiotherapy & rehabilitation practices
Zweelie can help physiotherapy, physical therapy, and rehabilitation practices organize administrative inquiries after a privacy and suitability review. Front-desk staff may be helping someone in person when another caller needs location information or a conversation about the practice's appointment process. Keep the callback request clear while assessments, referrals, and treatment information remain in the systems designed for patient care.
Built around the work of: physiotherapy clinic owners, physical therapy practice managers, rehabilitation reception coordinators.
When a request gets lost, the work can follow.
The customer communication problems that physiotherapy & rehabilitation practices need to solve.
What's at stake
The requested location is unclear
A caller reaches a shared number without staff knowing which office they meant to contact.
A callback becomes an appointment promise
A preferred time is passed along as if availability and the appropriate provider have already been confirmed.
From the first inquiry to an owned next step
Example workflow for physiotherapy & rehabilitation practices; your staff confirm scope, timing, and any professional decisions.
Define the permitted office intake
Review privacy requirements, service-provider arrangements, access controls, recording, and tracking settings. Specify which administrative details reception may collect.
Record the location and callback preference
Collect only the approved contact information and office request. Direct referral documents, symptoms, and treatment questions to the practice's approved clinical channels.
Return the request to reception
Assign the callback to staff who can check their practice system, confirm the next step, and explain any appointment requirements without an automated scheduling promise.
Capabilities
Front-desk coordination, with clear care boundaries
Consider Zweelie for practice-approved office inquiries and callback ownership after reviewing privacy, recording, analytics, and service-provider requirements. Keep clinical records and care decisions in your approved systems. Features depend on your plan.
Calls and SMS
Use approved office information and call-routing instructions for administrative requests. Establish appropriate human and urgent-care channels; the receptionist does not provide clinical assessment or advice.
Can reception share the clinic entrance and parking directions with me?
Thanks, Nell. Olivia will follow up with you.
Clinic directions requestAssigned to Olivia Grant
Thanks, that works for me.
Olivia has your request.
NP
Nell Parker
1 call
Nell asked for the published clinic directions. Reception will return the administrative callback.
Opportunities
Assign an administrative callback to a responsible staff member and record the next office step. A request is not a confirmed appointment or an accepted care relationship.
Clinic directions request
Nell Parker
Files
Keep public office guides and approved administrative procedures available to your team. Do not use these examples as an invitation to upload patient records or clinical images.
SP
Stridewell Physio3 files
Drop files hereStridewell Physio office guides
clinic-location-guide.pdfStridewell Physio · Reception
Office guidepublished-contact-options.pdfStridewell Physio · Reception
Office guidereception-callback-process.pdfStridewell Physio · Reception
Office guideForms
Collect only the administrative contact details and request categories your practice has approved. Do not request symptoms, clinical histories, session content, or medical document uploads in this workflow.
Stridewell PhysioContact clinic reception
Send an office callback request.
Form submitted
Clinic directions request
Notes
Record only approved administrative next steps. Session notes, assessments, treatment plans, and other clinical content belong in your practice's approved systems.
OG
Clinic directions request
Nell asked for the published clinic directions. Reception will return the administrative callback.
Nell ParkerClinic directions requestIn progressJE
Parking information callback
DraftKian requested parking information. Share the current office guide through the approved contact channel.
Kian ShahParking information callbackOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep your specialist tools. Connect the customer conversation.
Retain patient records, clinical referrals, exercise programs, progress notes, insurance claims, and appointment scheduling in approved rehabilitation systems. Zweelie does not assess an injury, select treatment, determine urgency, or confirm practitioner capacity.
Zweelie brings customer communication, intake, and follow-up ownership together on web, iOS, and Android. Review your team's requirements and available plan features before moving a workflow. Read our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- High-volume calls and texts, subject to fair use
- Unlimited contacts
- Unlimited opportunities
- Multiple locations
- All products, including conversations, forms, and reports
Questions from physiotherapy & rehabilitation practices
Can Zweelie book physiotherapy appointments?
Coming soon: appointment-booking integrations with practice-approved scheduling systems. Availability will depend on supported providers and the required privacy and data-handling safeguards. Today, reception reviews administrative requests and confirms appointments in the practice system. Clinical referrals, suitability, treatment, and insurance decisions remain with qualified staff. Need this sooner? Contact us to discuss your requirements and timing.
What should physiotherapy & rehabilitation practices keep in their existing systems?
Retain patient records, clinical referrals, exercise programs, progress notes, insurance claims, and appointment scheduling in approved rehabilitation systems. Zweelie does not assess an injury, select treatment, determine urgency, or confirm practitioner capacity.
Can our owner and office team work from the same customer history?
Your practice can consider a shared administrative workflow after reviewing its privacy, access, recording, and service-provider requirements. Assign approved office callbacks and keep only the permitted administrative context. Clinical records and care discussions remain in your approved systems. Team access and product availability depend on your plan and permissions.