Property context missing
Staff need to identify the site and unit before they can route a request usefully.
Backed byAI Receptionist & Communication for Property Managers Property requests,
AI Receptionist & Communication for Property Managers Property requests,
less chaos.
Organize property-management calls, tenant requests, owner inquiries, and vendor follow-ups. Zweelie keeps communication connected to the responsible team.
Customer work for property management companies
Zweelie helps small property-management teams organize incoming communication from tenants, owners, prospects, and vendors. A phone number alone does not explain which property or request needs attention. Keep the relevant context and responsible person visible while leases, rent accounting, and maintenance operations stay in their existing systems.
Built around the work of: property-management owners, leasing managers, maintenance coordinators.
When a request gets lost, the work can follow.
The customer communication problems that property management companies need to solve.
What's at stake
Vendor updates scattered
An owner's question and the contractor's response may live in separate threads.
Unclear handoffs
The leasing team and maintenance coordinator do not always see the earlier conversation.
From the first inquiry to an owned next step
Example workflow for property management companies; your staff confirm scope, timing, and any professional decisions.
Capture the caller's purpose
Collect the property reference, caller role, and a description of the administrative or service request.
Assign a human response
Keep permitted photos and notes together and route or assign work to the relevant staff member.
Connect subsequent updates
Use the shared history and reminders for customer communication while work orders, leases, and financial records remain elsewhere.
Capabilities
One customer history, from inquiry to follow-up
Give your team calls, forms, opportunities, files, notes, and payments that share customer context. Features and usage allowances depend on your plan.
Calls and SMS
Configure your receptionist and call routing. Keep customer texts, call summaries, and request details available for your team's response.
I own a property on Cedar Lane. Could we discuss your management services?
Thanks, Riley. Casey will follow up with you.
Cedar Lane management proposalAssigned to Casey Morgan
Thanks, that works for me.
Casey has your request.
RA
Riley Adams
1 call
Riley requested a management proposal for Cedar Lane. Confirm the property details and arrange an owner callback.
Opportunities
Review potential work from calls, texts, and forms. Assign a responsible person and follow-up reminder so the next customer conversation has an owner.
Cedar Lane management proposal
Riley Adams
Files
Link customer-provided photos and documents to contacts and opportunities. Give the person handling the request the materials needed for review.
RA
Riley Adams3 files
Drop files hereFiles for cedar lane management proposal
property-request.pdfRiley Adams · Cedar Lane management proposal
Documentmaintenance-photo.jpgRiley Adams · Cedar Lane management proposal
Photovendor-update.pdfRiley Adams · Cedar Lane management proposal
DocumentForms
Build an intake form around property and unit reference, caller role, reason for contact. Accept relevant files and connect submissions to customer opportunities.
Oakline Property Co.Property management inquiry
Tell our team what you have in mind.
Form submitted
Cedar Lane management proposal
Payments
Your team can send an agreed payment link and view payment activity alongside the customer history. Stripe and Square connections are available; provider capabilities vary.
Oakline Property Co.Amount to confirmCedar Lane management proposal
- Customer
- Riley Adams
- Status
- Draft link
Notes
Keep your team's observations and agreed next steps attached to the customer or opportunity, rather than in separate personal notes.
CM
Cedar Lane management proposal
Riley requested a management proposal for Cedar Lane. Confirm the property details and arrange an owner callback.
Riley AdamsCedar Lane management proposalIn progressTB
Oak House maintenance request
DraftIvy sent an Oak House maintenance photo. Assign the request to the manager responsible for the building.
Ivy ChenOak House maintenance requestOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep your specialist tools. Connect the customer conversation.
Establish human escalation for urgent property issues. Zweelie does not determine tenant rights, make leasing decisions, handle rent accounting, or guarantee maintenance response times. Avoid storing access codes in routine notes.
Zweelie brings customer communication, intake, and follow-up ownership together on web, iOS, and Android. Review your team's requirements and available plan features before moving a workflow. Read our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- High-volume calls and texts, subject to fair use
- Unlimited contacts
- Unlimited opportunities
- Multiple locations
- All products, including conversations, forms, and reports
Questions from property management companies
Can Zweelie connect maintenance requests to scheduling?
Coming soon: maintenance scheduling and property-management integrations to help move resident requests into a coordinated work schedule. Today, Zweelie collects the request and keeps resident, owner, and vendor communication connected for your team. Staff remain responsible for urgent escalation, approvals, and tenant-related decisions. Need this sooner? Contact us to discuss your requirements and timing.
What should property management companies keep in their existing systems?
Establish human escalation for urgent property issues. Zweelie does not determine tenant rights, make leasing decisions, handle rent accounting, or guarantee maintenance response times. Avoid storing access codes in routine notes.
Can our owner and office team work from the same customer history?
Yes. Zweelie connects calls, texts, contacts, files, notes, and opportunities so the people handling a request can review its history. Assign opportunities and follow-up reminders to your team. Team access and product availability depend on your plan and permissions. This page is written for property-management owners, leasing managers, maintenance coordinators.