Inquiries during inspections
Stopping to handle another request disrupts the inspection and current client conversation.
Backed byAI Receptionist & Customer Intake for Home Inspectors Inspect homes.
AI Receptionist & Customer Intake for Home Inspectors Inspect homes.
Capture inquiries.
Capture home-inspection inquiries while you are on site. Zweelie connects property details, customer messages, files, and follow-ups.
Customer work for home inspectors
Zweelie helps home inspectors organize requests that arrive during inspections. Buyers, sellers, and agents may ask about the same property from different perspectives. Keep the address, requested service, contact details, and client-stated timeframe together so you can review availability and scope after the site visit.
Built around the work of: independent home inspectors, inspection-company owners, inspection office coordinators.
When a request gets lost, the work can follow.
The customer communication problems that home inspectors need to solve.
What's at stake
Property details missing
The office needs more messages before it can understand the requested service.
Report questions disconnected
Later client questions are difficult to answer without the original inquiry and notes.
From the first inquiry to an owned next step
Example workflow for home inspectors; your staff confirm scope, timing, and any professional decisions.
Collect the property request
Gather the address, property type, requested inspection, and the client's preferred timeframe.
Prepare a callback
Keep contact details and relevant files with an assigned opportunity for staff to review scope and availability.
Connect later questions
Retain the customer communication and payment activity alongside the request while the inspection report stays in your reporting tool.
Capabilities
One customer history, from inquiry to follow-up
Give your team calls, forms, opportunities, files, notes, and payments that share customer context. Features and usage allowances depend on your plan.
Calls and SMS
Configure your receptionist and call routing. Keep customer texts, call summaries, and request details available for your team's response.
We're considering a house on Maple Street. Can I request an inspection quote?
Thanks, Logan. Avery will follow up with you.
Maple Street home inspectionAssigned to Avery Bennett
Thanks, that works for me.
Avery has your request.
LP
Logan Pierce
1 call
Logan shared the property details and contact information. Review the home size before quoting the inspection.
Opportunities
Review potential work from calls, texts, and forms. Assign a responsible person and follow-up reminder so the next customer conversation has an owner.
Maple Street home inspection
Logan Pierce
Files
Link customer-provided photos and documents to contacts and opportunities. Give the person handling the request the materials needed for review.
LP
Logan Pierce3 files
Drop files hereFiles for maple street home inspection
inspection-request.pdfLogan Pierce · Maple Street home inspection
Documentproperty-details.pdfLogan Pierce · Maple Street home inspection
Documentclient-questions.pdfLogan Pierce · Maple Street home inspection
DocumentForms
Build an intake form around property address, property type, requested service. Accept relevant files and connect submissions to customer opportunities.
Stonebrook InspectionsHome inspection request
Tell our team what you have in mind.
Form submitted
Maple Street home inspection
Payments
Your team can send an agreed payment link and view payment activity alongside the customer history. Stripe and Square connections are available; provider capabilities vary.
Stonebrook Inspections$475Maple Street home inspection
- Customer
- Logan Pierce
- Status
- Draft link
Notes
Keep your team's observations and agreed next steps attached to the customer or opportunity, rather than in separate personal notes.
AB
Maple Street home inspection
Logan shared the property details and contact information. Review the home size before quoting the inspection.
Logan PierceMaple Street home inspectionIn progressRH
Condo inspection inquiry
DraftNaomi requested a condo inspection. Confirm building access and the client's preferred timing.
Naomi HayesCondo inspection inquiryOpenIntegrations
Works with the tools you already use
Zweelie connects with Stripe, Square, and Google Calendar so payments and dates end up where your team already looks.
Don't see an integration here? We can build it.
Keep your specialist tools. Connect the customer conversation.
Retain inspection checklists, report production, professional findings, scheduling, and liability-related documentation in specialist tools. A customer-stated deadline must be reviewed rather than treated as independently verified.
Zweelie brings customer communication, intake, and follow-up ownership together on web, iOS, and Android. Review your team's requirements and available plan features before moving a workflow. Read our privacy policy or talk through your workflow in a demo.
Pricing
Simple plans that grow with your business.
Capture new inquiries, stay on top of opportunities, and automate routine work as your business grows.
Small Business
$49/ month
Capture every lead with your business team.
- 2 team members per business
- 1 business phone line
- 75 call minutes monthly
- 100 text messages monthly
- Up to 100 contacts
- Up to 15 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business
$129/ month
Handle more inquiries and keep every opportunity organized.
- 2 team members per business
- 1 business phone line
- 300 call minutes monthly
- 250 text messages monthly
- Up to 500 contacts
- Up to 50 open or in-progress opportunities
- Activities, contacts, opportunities, calendar, files, and notes
Business Pro
$499/ month
Automation and collaboration for the whole operation.
- Up to 3 team members
- 3 included business phone lines
- High-volume calls and texts, subject to fair use
- Unlimited contacts
- Unlimited opportunities
- Multiple locations
- All products, including conversations, forms, and reports
Questions from home inspectors
Can Zweelie write or certify a home inspection report?
No. It organizes customer intake, messages, files, and follow-ups. Your inspector conducts the inspection and prepares the report in the appropriate reporting system. Staff also confirm appointments and any transaction-related timing.
What should home inspectors keep in their existing systems?
Retain inspection checklists, report production, professional findings, scheduling, and liability-related documentation in specialist tools. A customer-stated deadline must be reviewed rather than treated as independently verified.
Can our owner and office team work from the same customer history?
Yes. Zweelie connects calls, texts, contacts, files, notes, and opportunities so the people handling a request can review its history. Assign opportunities and follow-up reminders to your team. Team access and product availability depend on your plan and permissions. This page is written for independent home inspectors, inspection-company owners, inspection office coordinators.