texts each day
The client message volume Brian was personally managing before Zweelie.
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Customer story · The Traffic Ticket Guru
From 200 texts a day to an office in his pocket
Brian Livingston built the largest traffic ticket agency in Western Canada, but calls, texts, files, and follow ups were consuming every day. Zweelie gave his team one place to work and gave Brian room to grow the business and take care of himself.
calls each day
Before court work, files, sales, and team coordination were added.
missed monthly revenue
Brian's estimate of the opportunity lost through missed callbacks.
recovered each day
Brian's estimate of time returned to growth, health, or family.
01
The story in Brian's words
See how Zweelie keeps Brian and his team organized.
02
The business behind every message
A missed callback was not a small administrative problem. It could cost a client, a sale, or a critical deadline.
The work lived with Brian
Every message reached Brian's personal phone or email. A typical day could bring 15 to 20 calls and between 100 and 200 texts before court appearances, files, sales, and team coordination were even counted. Missed callbacks meant lost clients, and work could slip between people when ownership was unclear.
The work became visible to the team
Zweelie became the office manager Brian could carry anywhere. Calls, messages, notes, files, responsibilities, and follow ups became visible in one shared workflow. Brian could see what needed attention without personally holding every task in his head.
“It organized everything for me. I had no idea how much it was going to change my business.”
04
What changed
The business impact and the human impact arrived together.
No lost sales calls or follow ups
Clear ownership between Brian and his team
Faster expansion without adding the cost of a full-time assistant
More time for family, rest, travel, and personal wellbeing
05
The interview
Brian shares the challenges he faced, what changed, and the impact on his business and everyday life.
Where did calls, texts, and messages live before Zweelie?
Brian
Every message came to my personal phone or email. I could not keep track of everything, no matter how hard I tried. I was missing callbacks to potential clients, and in this industry, if people do not get a quick response, they move on.
How much communication were you handling on a typical day?
Brian
At least 15 to 20 calls and between 100 and 200 text messages a day. That was before going to court, handling files, making sales, and making sure every agent had what they needed.
What would have happened if nothing changed?
Brian
Our revenue was stuck. We had maxed out what I could personally handle, so instead of growing, we were going sideways. We needed a massive change or we were never going to grow.
What did you expect Zweelie to do at first?
Brian
I thought it would be an answering service that took a message and told me to call someone back. I had no idea how much it would change. It organized everything for me and completely changed how we worked.
What changed once your team started using it?
Brian
I have my entire office in my pocket wherever I go. I do not lose sales calls or follow ups, and there is no miscommunication between my employees and me about who is handling what. Now I can focus on growing the business instead of working inside it every day.
What did you personally get back?
Brian
Better sleep, more time with my family, and more room to take care of my health. I can go on vacation knowing the work is still being handled.
How do the numbers affect the business case?
Brian
We were probably losing a sale every couple of days. At an average of $500, I estimate that was about $15,000 in missed revenue each month. One or two sales a month cover Zweelie for us, and I estimate it gives me about two hours back each day.